299bde Privacy Policy — Your Information Is Completely Safe With Us

01 Introduction & Scope

299bde places the highest importance on user privacy. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure. This policy applies to the 299bde website, mobile app, and all related services.

We believe transparency is the foundation of trust. That is why this Privacy Policy is written in clear, straightforward language, so every user is fully aware of their rights regarding their information.

02 What Information We Collect

299bde collects two types of information from users:

Directly Provided Information

Information you provide directly during registration, login, and use of our services includes:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID or passport details (for KYC verification)
• Payment details (bKash, Nagad, or Rocket number)

Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP Address & Device Type
• Browser information and operating system
• Session Duration and Page Visit Logs
• Cookies & Tracking Tokens
• Betting history and transaction records

Type of Data	Reason for Collection	Retention Period
Personal Identity	Registration & KYC Verification	5 years after account closure
Payment Information	Transaction Processing	7 Years (Legal Obligation)
Betting Records	Dispute Resolution & Audits	3 Years
Logs & Sessions	Security Monitoring	90 Days
Cookies	User Experience Improvement	30 Days to 1 Year

03 Purpose of Data Use

299bde uses your information only for specific, legitimate purposes. We never process your data unnecessarily. The primary use cases are:

• Account Management: Registration verification, login security, and profile management.
• Payment Processing: Deposits and withdrawals processed securely.
• Fraud Prevention: Detecting and preventing unusual activity.
• Legal Compliance: Meeting regulatory and compliance requirements.
• Customer Support: Troubleshooting and providing support.
• Service Improvement: Enhancing the overall user experience.
• Responsible Gaming: Identifying problem gambling risks and providing support.

04 Data Sharing & Disclosure

299bde takes user privacy seriously. Your information may be shared with third parties only in the following limited circumstances:

Service Partners

We work with trusted partners for payment processing, fraud detection, and technical support. These partners may only use your data for their designated tasks and are bound by our privacy policy.

Legal Obligations

Information may be provided in response to a court order, regulatory directive, or lawful request from law enforcement. In all such cases, only the minimum necessary information is disclosed.

Business Transfer

In the event of a change in ownership or merger, user data may be transferred to the new owner; however, the privacy policy will remain in effect.

05 Data Protection Measures

299bde uses industry-standard security technology to keep your information safe. The core components of our security framework are:

• SSL/TLS Encryption: All data passing through the website and app is protected with 256-bit encryption.
• AES-256 Storage Encryption: Sensitive data stored on servers is kept in an encrypted state.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access to servers.
• Regular Security Audits: Periodic security assessments conducted by independent third-party experts.
• Access Control: Only authorized staff can access specific information.

06 Cookie Policy

299bde uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience. We use the following types of cookies:

• Essential Cookies: Required for login sessions, security tokens, and core site functionality. These cannot be disabled.
• Performance Cookies: Helps improve our service by analyzing which pages on the site are most visited.
• Functionality Cookies: Remembers your preferred language, theme, and other settings.
• Analytics Cookies: Used for analyzing overall user behavior; contains no personal information.

You can disable non-essential cookies at any time through your browser settings, though doing so may limit certain features on the site.

07 User Rights

Every user on the 299bde platform has the following rights regarding their information:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your data under certain circumstances, unless retention is required by law.
• Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
• Data Portability: You can receive your information in a standard portable format.
• Right to Object: You can object to your information being used for a specific purpose.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

08 Children's Privacy

299bde is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we become aware that a minor's data is in our system, it will be deleted immediately and the associated account will be closed.

09 Policy Updates

299bde may update this privacy policy due to business needs or legal changes. When updates occur, we will:

• We will post a notice on the main page of the website.
• We will update the "Last Updated" date at the top of this policy.
• For major changes, we will notify you via your registered email or mobile number.

Continued use of the platform after any changes constitutes your acceptance of the updated policy.

10 Contact

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. Our data protection team is available seven days a week.